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Refund Policy

We want you to be completely satisfied with your purchase. This Refund Policy explains your rights and our obligations regarding returns, exchanges, and refunds for products purchased from TShirtsThatTellTestimonies.

1. Understanding Our Print-on-Demand Model

Before outlining our refund policy, it's important to understand how our business operates:

• Custom Production: Each item is printed specifically for you after your order is placed
• No Inventory: We don't keep pre-made products in stock
• Printify Fulfillment: All manufacturing and shipping is handled by our partner, Printify
• Made-to-Order: Products cannot be resold to other customers due to customization

2. Refund Eligibility

2.1 Eligible for Full Refund

Situation	Refund Amount	Time Limit	Requirements
Defective Product	100% + Return Shipping	30 days from delivery	Photo evidence required
Wrong Item Shipped	100% + Return Shipping	30 days from delivery	Describe issue with photos
Significantly Different from Description	100%	30 days from delivery	Photo comparison required
Order Cancellation (Before Production)	100%	Within 24 hours of order	Must be before production starts
Lost Package	100%	After carrier investigation	Tracking shows package lost

2.2 NOT Eligible for Refund

3. Refund Process and Timeline

4. Defective or Damaged Products

4.1 What Qualifies as Defective?

• Print quality issues (cracking, peeling, fading, misalignment)
• Fabric defects (holes, stains, tears)
• Sizing significantly outside stated measurements
• Missing or incorrect customization elements
• Damage during shipping (package and item photos required)

4.2 Required Documentation

To process a defective product claim, please provide:

• Clear photos of the defect or damage
• Photos of the item laid flat showing full design
• If size-related, photos with measurements
• Original order number
• Detailed description of the issue

5. Order Cancellations

5.1 Before Production

• Timeframe: Must request within 24 hours of order placement
• Process: Email us immediately with your order number
• Refund: 100% refund if production hasn't started
• Processing Time: 3-5 business days

5.2 After Production Started

• Once production begins, orders cannot be cancelled
• You'll receive the order and can return if defective
• No cancellations for change of mind after production starts

6. Lost or Undelivered Packages

6.1 Package Tracking

• All orders include tracking information when available
• You're responsible for monitoring delivery status
• Report delivery issues within 15 days of expected delivery

6.2 Lost Package Process

1. Wait for full delivery window (tracking estimate + 5 business days)
2. Check with neighbors, building management, and delivery locations
3. Contact us with tracking number and delivery details
4. We'll initiate carrier investigation
5. Refund or replacement provided after investigation concludes

7. Refund Methods and Processing

7.1 Refund Method

• Refunds are issued to the original payment method
• Credit card refunds processed through Stripe
• Cannot refund to different cards or payment methods
• Processing fees may not be refundable in some cases

7.2 Partial Refunds

Partial refunds may be offered for:

• Minor defects that don't affect functionality
• Slight color variations within acceptable ranges
• Small size discrepancies within tolerance
• Missing accessories (if applicable)

8. International Orders

8.1 International Returns

• Same refund policy applies to international customers
• Customer responsible for return shipping costs unless item is defective
• Returns must be shipped to our designated return address
• Additional processing time for international returns

8.2 Customs and Duties

• Original customs fees and duties are not refundable
• Customer responsible for any return shipping customs fees
• Declare true value on return shipments

9. Size Guide and Color Accuracy

9.1 Size Responsibility

• Size charts are provided for all products
• Measurements are in inches and centimeters
• Slight variations (±1 inch) are within normal tolerance
• Size exchanges not available due to custom production

9.2 Color Variations

• Monitor/screen differences can affect color perception
• Printing processes may cause slight color variations
• Colors within 15% of displayed are considered acceptable
• Significant color differences (>15%) are eligible for refund

10. Contact Information for Returns

11. Exchanges

Due to our print-on-demand model:

• Direct exchanges are not available
• For defective items: Return for refund, then place new order
• For size issues: Unfortunately, no exchanges due to custom production
• This ensures fastest processing and best customer service

12. Customer Satisfaction Guarantee

While our print-on-demand model limits traditional returns, we stand behind our products:

• We work with you to resolve any legitimate quality issues
• Each case is reviewed individually and fairly
• We may offer partial refunds or store credit for minor issues
• Your satisfaction is important to us within reasonable limits

13. Policy Updates

This refund policy may be updated from time to time to reflect changes in our processes or legal requirements. The current version will always be available on our website with the last updated date.

14. Legal Rights

This policy does not affect your statutory rights as a consumer. If you are a consumer, you have legal rights in relation to products that are faulty or not as described. This policy is in addition to those rights.

Thank you for shopping with TShirtsThatTellTestimonies. We appreciate your business and understanding of our print-on-demand business model.